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5 key ways to reduce your ServiceNow configuration costs

If you’re a ServiceNow architect or engineer, you know that the platform can be incredibly powerful, but it can also be costly to maintain. That’s why many organizations are turning to DevOps tools to reduce configuration costs and streamline their workflows.

1. Following Best Practices

Following coding best practices is essential to reducing configuration costs in ServiceNow. This means using standardized coding conventions, consistent naming conventions, and well-organized code that’s easy to maintain. By following these practices, you’ll make it easier for your team to collaborate and ensure that your code is easy to understand and modify.

ServiceNow provides specific coding best practices that should be followed to ensure that your ServiceNow instance runs smoothly. Similarly, JavaScript coding best practices should be followed to ensure your code is efficient, effective, and easy to maintain over time. DevOps tools can help your developers catch issues in real time, ensuring that your code is following the recommended coding standards.

2. Controlling Technical Debt

Technical debt can be a major problem for organizations. To control technical debt, it’s important to prioritize code reviews and testing throughout the development process. This helps ensure that your code is efficient, effective, and easy to maintain over time. Another way to control technical debt is to automate as much of your workflow as possible.

DevOps tools can help you automate many of the repetitive tasks involved in configuring ServiceNow, freeing up your team to focus on higher-level tasks.

3. Avoiding Deviation from Out-of-the-Box Functionality

One of the most common causes of increased configuration costs is deviating from the out-of-the-box functionality provided by ServiceNow. While it may be tempting to customize ServiceNow to meet your organization’s unique needs, doing so can make it harder to maintain and upgrade your instance over time.

By sticking as closely as possible to the out-of-the-box functionality, you can minimize the need for custom code and reduce the risk of compatibility issues. This can ultimately help to reduce configuration costs and ensure that your ServiceNow instance runs smoothly.


1. Follow best practice
2. Control technical debt
3. Avoid deviation from Out-of-the-Box functionality
4. Understand what’s being deployed
5. Maintain clean and well documented code

Make your applications robust, scalable and error-free.

4. Understanding What’s Being Deployed in Your ServiceNow and Getting Insights

It’s important to clearly understand what’s being deployed in your ServiceNow environment. This means tracking changes and understanding how they impact your configuration costs over time. By getting insights into your ServiceNow environment, you can identify areas where you can streamline your workflows and reduce costs.

One way to get insights into your ServiceNow environment is to use analytics tools like Quality Clouds. These tools can help you analyze log data and identify trends and patterns that can help you optimize your workflows and reduce costs.

5. Maintaining Clean and Documented Code

It’s crucial to maintain clean and well-documented code in ServiceNow to minimize dependencies on new developers and system integrators. Enforcing code standards and documenting processes helps to ensure that new team members can easily understand and work with existing code, reducing the time and cost of onboarding.

By prioritizing clean and documented code, you can also minimize the risk of errors and bugs caused by miscommunication or misinterpretation of code. This can ultimately help to reduce configuration costs and improve the overall reliability of your ServiceNow environment.


ServiceNow is a powerful platform, but it can be costly to maintain. Ensure you follow best practices, control technical debt, and avoid deviation from out-of-box functionality.

Understanding what is being deployed and gaining insights, will only complement clean and well-documented code. By following these five key steps, you can reduce configuration costs, and gain speed and functionality.

CEO and Co-Founder at Quality Clouds | + posts

Albert Franquesa is an experienced IT professional, CEO and founder with over 20 years of experience in the software development industry. Starting as a developer at IBM, he quickly moved to Deutsche Bank to run application development related projects. At GFT, he set up the ServiceNow business unit in 2011, marking the start of his SaaS experience.

Driven by his passion for entrepreneurship and innovation, Albert founded Quality Clouds, where he has developed expertise in both back-end engineering and front-end design. He is known for his customer-centric approach and always focuses on how to solve business problems for his clients.

With his ability to think outside the box and identify unique opportunities, Albert has set himself apart as a leader in the industry. His extensive experience, combined with his customer-centric approach, make him an invaluable asset to any organization looking to leverage technology for a competitive advantage.

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