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4 best practices to align your ServiceNow instance to the out-of-the-box functionality post image

Reading time: 6 min Audience: ServiceNow platform owners; developers; architects During the Barcelona ServiceNow partners event back in March and also in John Donahoe’s keynote in Knowledge 18 in Las Vegas, ServiceNow encouraged partners and customers to commit to the Out-of-the-box (OOTB) functionality in ServiceNow instances. This has two main objectives: * to get the most out of the new features coming on new releases * to reduce the maintenance...

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Common mistakes when building your ServiceNow Catalog post image

Reading time: 4-5 minutes Audience: ServiceNow Administrators; Catalog developers; Platform owners ServiceNow provides very powerful functionality around Service and Product Catalog management. Indeed, this is one of the most used platform capabilities, and what is more important, one of the most widely visible in an organisation. A well defined and optimised catalog, built following Catalog Best Practices, can contribute to a seamless user experience, in which users can...

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Whitepaper - ServiceNow development report for Q2 2017 to Q1 2018 post image

Intended audience: anyone interested in development activities in the ServiceNow platform, from C-level executives to developers. Throughout the last year Quality Clouds has been used by many organisations to command and control their ServiceNow implementations. This report presents the most relevant findings and take-aways on how organisations can identify development risks, tackle problems at source, and avoid issues in the future. Download available here  ...

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Knowledge 18: Quality Clouds is back! post image

Following on from the hugely successful K17 event last year, Quality Clouds is proud to be back sponsoring ServiceNow’s event of the year, Knowledge18 at The Venetian hotel in Las Vegas. QC for ServiceNow and Salesforce is the only software solution that helps companies to truly develop applications at light speed by assisting developers in writing clean code at the highest quality standard and providing managers with...

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Proactive work when customizing your ServiceNow instance is key for an easy upgrade post image

Learn how to save up to 50% of upgrade related costs Reading time: 5-10 min Audience: ServiceNow platform owners, administrators, developers and architects   The benefits of keeping up to date with ServiceNow's twice yearly releases are clear: you get all the new features that you are already paying for with your subscription. Yes, regularly upgrading your ServiceNow instance at least once a year is an excellent way to stay on...

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