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Customer Success Manager US East Coast / Remote / Hybrid / Flexible
Quality Clouds is a SaaS startup with an automated code review solution for SaaS
platforms. We are a very young company looking for people eager to learn and work in a
very dynamic and technical environment. Quality Clouds is looking for a Customer Success Manager to join our team in the US. If you’re excited by the opportunity to work in a startup with cutting-edge cloud computing technology, then this is the place to be.
A successful candidate will bring the following experience:
As a Customer Success Manager, you will be the face of Quality Clouds to the customer and represent the voice of the custome.
- Manage a set of enterprise customers across the post-sale customer lifecycle to optimize the adoption of Quality Clouds
- Responsible for understanding customer goals, identifying and defining successes and challenges, developing and executing success plans, and facilitating resolution of issues
- Design and implement standard processes and best practices to measure the ongoing health of customer relationships while driving continuous and improved business value
- Schedule regular touchpoints with customers, based on the customer’s needs, ranging from weekly calls through to quarterly business reviews
- Communicate and educate customers on best practices, their product usage, key KPIs and how they can leverage new features and integrate them into their processes
- Proactively seek out growth and expansion opportunities within existing customer accounts, offering solutions that align with their evolving needs and goals
- Play a pivotal role in contributing to revenue growth by not only retaining existing customers but also identifying and driving upsell and expansion opportunities
- Ensure there is a robust customer feedback loop, to identify risks to customer adoption & satisfaction, churn risks and growth opportunities
- Continuously assess customer usage and performance data to identify opportunities where customers can derive maximum return on investment (ROI) from Quality Clouds
- Collaborate with Sales around serving customers’ needs, fulfilling expectations set in the sales cycle, and to align strategies to ensure the success and growth of the customer
- Provide feedback to Product Management and Engineering regarding customers emerging or unmet product needs and share customer insights
About Quality Clouds
Quality Clouds is the leader in the development of Quality Solutions in the SaaS configuration and development market space.
From the monumental Barcelona to the historical London, there’s a whole team working together to help businesses all over the world to accelerate their SaaS deployments in an easy and reliable way through quality by design.
What we offer
Start the process to work with us today!
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