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Customer Success Manager

The Customer Success Manager is a crucial role within the customer success team. You will be involved in each customers’ journey and success, from acquisition and pre-sales through onboarding, to customer renewal upgrades. In addition, you will contribute to the commercial success of the company through showcasing features to new customers and retaining existing ones.

Experience and Essential Skills

Strong understanding of software development, implementation and end user adoption
Projects lifecycle
Curiosity and a desire to learn
Coaching skills
Tech and Business at all levels
Listening skills
Project stakeholder management skills

Main Responsibilities

  • Support Customer sales through demonstration of Product features
  • Onboard users onto the platform
  • Establish engagement checkpoints through the customer journey
  • Monitor and report usage, engagement, outcomes
  • Identify interventions with Customers and users where needed
  • Create and distribute new features release information, targeting to specific customer stakeholders you may have
  • Describe and prioritise customer requests into the Product pipeline
  • Deliver periodic webinars for feature awareness and engagement
  • Capture requirements and patterns across customer and user interactions

About Quality Clouds

Quality Clouds is the leader in the development of Quality Solutions in the SaaS configuration and development market space.

From the monumental Barcelona to the historical London, there’s a whole team working together to help businesses all over the world to accelerate their SaaS deployments in an easy and reliable way through quality by design.

What we offer

Professional Development
Employee Share Option Plan
Emotional and Physical Wellbeing
Joiner Referral Program
Multi National Company
Enhanced Parental Leave
Recognition programme
Sustainability Initiative

Start the process to work with us today!

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