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Head of Growth and Operations

This is a new, senior leadership, role in Quality Clouds and a key strategic senior hire due to substantial growth needed in the business. We require the implementation, embedding and continuous improvement of revenue, customer and governance processes to support step changes in growth and scale. Employing proven best practices from the SaaS ecosystem.

Experience and essential skills

Minimum 10 years total professional experience.
Business degree, MBA preferred, engineering degree a plus.
Experience in B2B technology market environments with exposure to Software or SaaS businesses.
Understanding of core business processes in a B2B technology environment; sales, marketing, product development, customer support and success, professional services.
Experience identifying, evaluating and analysing business opportunities.
Experience with business modeling; operational and financial analysis.
High energy, positive attitude and motivated.
Highly organized and detail-oriented.

Main responsibilities

  • Reports into the CEO, and is a member of the Senior Leadership Team.
  • Identify, design, build and execute clear go-to-market strategies consistent with a successful high-growth SAAS business.
  • Design and delivering an operating model, and growth engine for the company to scale - including processes, metrics & OKRs.
  • Oversee the ‘customer journey’ ensuring continuous feedback & improvement.
  • Define tactics to streamline the customer lifecycle. Driving client satisfaction.
  • Portfolio and project manage of strategic initiatives.
  • Partner with leadership to strategize, operationalize, and analyze the impact of business initiatives.
  • Enable revenue operations by bringing together Sales, Marketing, CS and Finance to streamline revenues.
  • Marketing definition & overview
  • Work cross-functionally across corporate functions and other stakeholders to share insights and centralise information

About Quality Clouds

Quality Clouds is the leader in the development of Quality Solutions in the SaaS configuration and development market space.

From the monumental Barcelona to the historical London, there’s a whole team working together to help businesses all over the world to accelerate their SaaS deployments in an easy and reliable way through quality by design.

What we offer

Professional Development
Employee Share Option Plan
Emotional and Physical Wellbeing
Joiner Referral Program
Multi National Company
Enhanced Parental Leave
Recognition programme
Sustainability Initiative

Start the process to work with us today!

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