ServiceNow development report

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ServiceNow Development Report 2020


Our report allows you to benchmark ServiceNow implementations and compare yours to others in the market. There’s a lot of room to improve when it comes to configuring and customizing ServiceNow instances. During 2019, Quality Clouds analyzed 99 different instances looking for relevant platform trends.

This report highlights the main areas of improvement for organizations and how to keep them aligned to development best practices.

What You’ll Learn


Benchmark ServiceNow

Understand what’s the average when it comes to ServiceNow instances. Lines of code, configuration elements added, etc. See how your ServiceNow setup compares to your peers.


Common Mistakes

See the most common best practices not followed by organizations as well as some advice on how to remedy them.


Over Customization

Learn how organisations are over customizing ServiceNow and making upgrades more difficult to execute.

You are now one step away from the ServiceNow Development Report.

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