ServiceNow development report

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ServiceNow Development Report 2018


There’s a lot of room to improve when it comes to configuring and customizing ServiceNow instances. During 2018, Quality Clouds have analyzed 73 different instances looking for relevant configuration findings.

This report highlights the main areas of improvement for organizations, all aligned to development best practices.

What You’ll Learn


Levels of configuration of ServiceNow instances

Understand what’s the average when it comes to configuring ServiceNow instances. Lines of code, configuration of elements added, etc. See how your peers are technically enabling ServiceNow for their organizations.


Common mistakes

See the most common best practices are not followed by organizations.


Over configuration

Learn how organisations are over configuring ServiceNow and making upgrades more difficult to execute.

You are one-step away from the 2018 ServiceNow findings report.