There’s a lot of room to improve when it comes to configuring and customizing ServiceNow instances. During 2018, Quality Clouds have analyzed 73 different instances looking for relevant configuration findings.
This report highlights the main areas of improvement for organizations, all aligned to development best practices.
Levels of configuration of ServiceNow instances
Understand what’s the average when it comes to configuring ServiceNow instances. Lines of code, configuration of elements added, etc. See how your peers are technically enabling ServiceNow for their organizations.
Common mistakes
See the most common best practices are not followed by organizations.
Over configuration
Learn how organisations are over configuring ServiceNow and making upgrades more difficult to execute.
